Chaperones

Who can Request a Chaperone?

Any patient can request a chaperone at any time but in particular if any intimate examination is to take place.

Notices are present in reception and in consulting rooms reminding patients they are entitled to a chaperone at any time.

If a patient knows that they may need an intimate examination such as a breast examination or examination of genitalia in particular they should be given the choice of doctor/nurse that they see and the option of a chaperone when they book the appointment.

Under charges for Non-NHS services please update:

Holiday cancellation form £50

Fitness to travel letter £60

Fitness to Participate Letter £60

Private Health Insurance Claim form £60

HGV/PSV medical £145 20 min appt

Taxi Cab/Minibus medical £145 20 min appt

Pre Employment Medical (paid by employer) £145 20 min appt

Sickness benefite claim form £60

Firearms report £100 new/£50 renew

Private prescription £40

Lasting Power of Attorney medical and report (financial and/or health and welfare) £140 single £160 couple

Ofsted child minding health report £60

Adoption report £200 single £225 couple 20 min appt

Non NHS ECG £50

To whom it may concern letters £40 simple / £60 complex

 

Travel vaccines:

 

Yellow Fever £75 – Replacement Certificate £25

Hepatitis B £59 per jab (x3 or 4)

Rabies £70 per jab (x3)

Japanese B £150 per jab (x2)

Tick Borne Encephalitis £200

ACWY (meningitis for Hajj etc.) £75

Chickenpox £100

Whooping cough for travel £70

Vaccination certificate £25

What if it is not possible?

If this is not possible then all clinical staff are required to offer a chaperone should they need to undertake an examination of the patient that is either intimate in any way such as breast examination or genitalia or if the patient feels particularly vulnerable for some reason, e.g. if they are under the age of 16 or if they have had a difficult experience in the past or are mistrustful of people in authority for some reason e.g. past abuse etc.

This applies to a male or female doctor and a male or female patient.

If a chaperone is not available, or if the patient is uncomfortable in any way, then they can be offered another appointment at a different time or be seen by a different person but the patient should always be given the option.

What is a Chaperone for?

The chaperone’s sole purpose is to act in a capacity to ensure that there is no inappropriate behaviour on the part of the examining nurse or doctor and that the conduct of the patient is also appropriate.

The chaperone should be either a clinical member of staff or another member of staff who has had training.

They are entitled to stop the examination at any point if they feel that there is any inappropriate behaviour from either party.

In this instance the practice manager should be notified immediately and the appropriate steps taken to deal with the situation.

Disclaimer

Every effort is taken to ensure that the information published on this website is accurate and informative.

This website is provided for information only. It is not intended to replace a consultation with an appropriately qualified medical practitioner.  Neither the Surgery, nor any of its sub-contractors can accept responsibility for any loss, damage or injury that arises from the use of this website.

Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

We make every effort to ensure that this website is available 24 hours a day, 365 days a year. However, we cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

Privacy Statement

We are committed to protecting your privacy. You can access our website without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.

In general, you can visit our web site without telling us who you are and without revealing any information about yourself. However there may be occasions when you choose to give us personal information, for example, when you choose to contact us or request information from us. We will ask you when we need information that personally identifies you or allows us to contact you.

We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than that indicated below:

  • To send you confirmation of requests that you have made to us
  • To send you information when you request it.

We intend to protect the quality and integrity of your personally identifiable information and we have implemented appropriate technical and organisational measures to do so. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

We do not use cookies on this website therefore you will not see a message asking you to choose to accept or decline cookies.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we don’t have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites.

Primary Care Networks (PCNs)

PCNs are clusters of neighbouring GP practices which have teamed up to provide patients with a wider range of health and wellbeing services, specifically geared towards the needs of their local areas.

Find out more about PCNs inBerkshire West.

Research

Taking part in Research

Woodley Centre Surgery is involved in medical research and from time to time you may be approached to take part. Taking part in research is voluntary: you can freely accept or decline, and this will not affect the care that you receive in any way. Even if you agree to take part, you can still withdraw at any time, without having to provide justification. Withdrawing from a study will not affect the care we provide for you.

All research projects carried out at Woodley Centre Surgery have been thoroughly checked and approved by the relevant health authorities & ethical committees ensuring it is appropriate and safe to perform. You will always receive clear information about what taking part in a research study would involve and will have the opportunity to ask questions and obtain further details about a study. All projects are fully compliant with all UK laws (incl. GDPR).

  • You may receive a text message, email or a letter in the post offering you the opportunity to take part in a study (the letter will include some information about the project).
  • Your doctor or nurse may also discuss research opportunities during your usual appointment.
  • You may also be approached by a member of the study team in the waiting area; be assured that this person and their activity will have been approved by the practice.

What you will be asked to do as part of the research will vary from study to study. The Patient Information Sheet for each project will detail what is expected of you. The study team is also there to answer all questions you may have.

Things you may want to know

  • Participation in research is entirely voluntary and you have the right to say ‘No’. Nobody will put pressure on you to take part in research if you do not wish to.  You do not have to give us a reason if you decide not to take part.
  • Your care and your relationship with your doctor or nurse will not be affected in any way if you decide not to take part in a research study.
  • You will always receive clear information about what taking part in a research study would involve. The practice will usually provide you with a patient information sheet; then, if you agree to take part, the study team will explain the study to you in more detail and you will have the opportunity to ask questions about it.
  • Nobody from outside this practice will be given your contact details or have access to your medical records without your prior consent. If you do agree to take part in a study, you will be asked to sign a consent form – this will clearly state which parts of your notes (if any) may be looked at for the purposes of the research.
  • You will not be asked to take part in a large number of studies. Most researchers are very specific about the criteria that people need to meet in order to enter their study.  Usually this means that only a relatively small number of patients at the practice will be suitable for any one study.

Your data for research (GDPR guidelines and Anonymous data)

If you do agree to take part in a study, you will be asked to sign a consent form. This will clearly state which parts of your medical notes (if any) may be looked at for the purposes of the research study. Nobody from outside your practice organisation will be given your contact details or have access to your medical records without your prior consent.

This practice is also participating in (x) national database project(s) which collects anonymised electronic medical records from GP surgeries throughout the UK.  Through the electronic clinical system we use to record medical notes, a completely anonymous (i.e. no identifiable patient details are shared at all) extract is taken which is used for medical research.  This clinical data is then catalogued and provides continuous monitoring of infection and disease around the UK.

What if I don’t want to get involved in research?

We recognise that some people may not want to receive information about research studies by post or text message. If you do not want to be contacted about research studies that we may run at the practice in the future, please let us know. If you change your mind at a later date, you can still opt back in at any time.

To opt out of participating in any research studies visit the NHS Your Data Matters website to set your preferences

Research in the NHS in collaboration with the National Institute for Health Research (National Institute for Health and Care Research)

The NHS is committed to the innovation, and to the promotion, conduct and use of research to improve the current and future health and care of the population.

Clinical Research is a major driver of innovation and central to NHS practice for maintaining and developing high standards of patient care. Participating in Clinical research allows patients to get access to new interventions, treatments, and medicines. Ultimately, investment in research means better and more cost-effective care for patients.

The National Institute for Health Research (National Institute for Health and Care Research) is the nation’s largest funder of health and care research and provides the people, facilities and technology that enables research to thrive. Working in partnership with the NHS, universities, local government, other research funders, patients, and the public, they deliver and enable world-class research that transforms people’s lives, promotes economic growth and advances science.

Woodley Centre Surgery is part of a network of local practices participating in research activities under the banner of National Institute for Health and Care Research Clinical Research Network: Thames Valley and South Midlands (National Institute for Health and Care Research CRN TVSM). The CRN TVSM is hosted by Oxford University Hospitals NHS Foundation Trust and covers Berkshire, Buckinghamshire, Milton Keynes, and Oxfordshire.

Click here to find out more about the work of the National Institute for Health and Care Research

Support for Primary Care Research

The National Institute for Health Research works with researchers and primary care practitioners such as GPs, practice nurses, pharmacists, and dentists to promote the successful delivery of research studies in the NHS. We support a wide range of research including studies which look at:

  • Promoting a healthier lifestyle
  • Disease diagnosis and prevention
  • Management of long-term illnesses such as diabetes or hypertension
  • Prevention of future ill-health
  • Treating common conditions such as influenza

Following GDPR guidelines and ensuring your data is protected

Use of third-party document outsource processors (mailing companies)

Researchers regularly use document outsource processors such as Docmail to send study information to people who might be interested in taking part in clinical research. Only companies that are confirmed as being fully compliant with the laws surrounding data protection and data sharing, such as GDPR, are used. In addition to this, providers will be reviewed and permitted by the regulatory bodies that ethically approve, govern, and oversee clinical research taking place in the UK, such as the NHS Health Research Authority and Research Ethics Committees.

We would like to reassure you that, should you receive an invite to participate in a research study:

  • The letter will have come directly from the practice. We do not share identifiable information with researchers without patient consent.
  • It is our practice staff who perform research mailouts using the document outsource processor. Your contact details will not be shared outside of the system and will be deleted after 28 days.

Practice collaboration with research data registries

Clinical Practice Research Datalink logoWe are part of Clinical Practice Research Datalink which means that we contribute de-identified data to CPRD (Clinical Practice Research Datalink) for public health research. CPRD is a real-world research service supporting retrospective and prospective public health and clinical studies and is jointly sponsored by the Medicines and Healthcare products Regulatory Agency and the National Institute for Health Research (National Institute for Health and Care Research), as part of the Department of Health and Social Care.

Individual patients cannot be identified from this information but you are able to opt out if you prefer. Protecting the confidentiality of patient data is paramount, and only anonymised patient data is provided to researchers.

Royal College of General Practitioners logoWe are part of the Royal College of General Practitioners (RCGP) Research Surveillance Centre (RSC) which means that we contribute de-identified data to the RSC for public health research. The RSC is an active research and surveillance unit that collects and monitors data, in particular Influenza, from practices across England.

Individual patients cannot be identified from this information.

What are the benefits of your practice being active in research?

Evidence suggests that patients who receive care in research-active institutions have better health outcomes than those who are treated in a non-research environment.

By joining the research community, we are actively helping to improve the standard of healthcare for our patients.

Research provides an opportunity for you, the patient, to better understand your health conditions as well as give something back to the NHS and wider community.

Sometimes it can provide patients with access to new treatments, as well as bringing a new dimension to practice and added skills to those involved.

The practice will receive funding to cover any additional costs of taking part in research (it does not come out of our own budget and so routine patient services will not be affected).

Patient Perspective: Is research right for me & what do patients taking part in research really think?

Ultimately, our research helps people to access and take part in studies which could potentially make a real difference to their health conditions and quality of life. Click on the links below to hear more from patients who have taken part in research: Click on the links to find out more information:

Health talk: Patient and public involvement in research

Clinical Research Network – Patient Research Experience Survey

Here are a few quotes from patients who have taken part in research:

  • “I felt being part of the research helped my case, maybe got treatments that I would not have had otherwise”.
  • “I do feel as though I’m contributing to the improved care for future generations”.
  • “With the close monitoring / treatments from everyone, I now feel a lot healthier”.
  • “The process has made me much more aware of my condition and that advice and care was immediately available”.